有人用过 paypal 的银联去购买 digitalocean 吗？昨天尝试了一下，钱顺利被划走，但是 DO 死活收不到。现在不得不走 paypal 的 30 天争议退款，很奇怪啊，银行和 paypal 都显示成功，那钱去哪里了？

Paypal

划走

那钱

18 条回复 • 2015-01-09 19:51:37 +08:00

1

jylee

2014-03-02 13:45:35 +08:00

發工單問問客服？

2

moggco

2014-03-02 13:52:54 +08:00

1

不建议争议，DO是个靠谱的公司，你提交争议太草率了。钱到DO帐上比较慢，你应该把支付凭证发DO客服及pp客服，让他们去帮忙查，如果实在没到帐钱会在三天后自动退回的。

3

lenville

2014-03-02 13:54:16 +08:00

@jylee
@moggco
同意楼上两位，我当时也是没查到
提交工单协助检查就可以确认了的
btw，以前在 Linode 也发生了同样的情况，工单解决

4

sdysj

2014-03-02 14:09:08 +08:00

要等一段时间才能退到的。

5

aec4d

2014-03-02 14:13:56 +08:00

大公司你发个tk大多都会解决，无法解决也会给你退款。另外paypal付款我从来都是用银联，也冲过DO 没遇到楼主的情况

6

inee

2014-03-02 14:45:00 +08:00 via Android

pp问题，可以尝试直接打上海客服

我一直在等pp的替代品

7

bitbegin

2014-03-02 14:50:54 +08:00

支持支付宝就好了

8

moname

2014-03-02 16:09:02 +08:00

@bitbegin 估计烂得更快

9

jasontse

2014-03-02 16:13:13 +08:00 via iPad

@bitbegin 支付宝在海外的掉单情况更严重

10

mengjue

OP

2014-03-02 17:05:22 +08:00

工单提了三天了，reopen了无数次，现在他们的CS Director都介入来查，但是还是查不到。

11

mengjue

OP

2014-03-02 17:11:57 +08:00

聊天实录：

Hello,

I'm sending this back to Zach to follow up on. We'll update you as soon as we have more information.

Posted on 03/02/14 at 06:57
Gravatar Tony
Hello Zach, my paypal address is [email protected]. Can you check whether this address had the transaction with yours? Please see below screens which can show the bank and paypal transaction details. Both of them claimed that the transaction was processed without issue.

Here some transaction screenshot, this is only the 1st test payment to check whether my card is supported, I'll send more money to purchase VPS once 1st succeds. Please tell me whether I should give up and refund my money:

Posted on 03/02/14 at 06:03
Gravatar Matter
Hi,

My name is Zach, and I'm the Director of Support here at DigitalOcean. I'm sorry for the delay on this.

I checked into our PayPal account and I can't locate that transaction. I'm also unable to find any transactions associated with your email address: [email protected].

At this time I can only recommend that you try to add another payment. Here's how you can do that:

- Navigate to your payment methods page: https://cloud.digitalocean.com/user_payment_profiles
- Select the amount that you would like to add to your account ($5-100)
- Select the "Pay Now" button. This will prompt you to sign into PayPal and confirm the amount

If you have any further questions at all, please let us know.

Thanks,
Zach

Posted on 03/01/14 at 19:52
Gravatar Zach Bouzan Kaloustian
Hello ~

Apologies for our delay, we are looking into this & thank you for the information.

- Maurice

Posted on 03/01/14 at 15:00
Gravatar Maurice
Show some progress? I saw such a weak customer service.

Posted on 03/01/14 at 08:27
Gravatar Matter
Add funds from UnionPay card (Unique Transaction ID # xxxxxxxx)

I'm not sure, This one is the transaction number? Here cannot attach the screenshot, or I can show your the full page in Paypal.

Posted on 03/01/14 at 02:26
Gravatar Matter
Greetings, could you please reply back and include the transaction number or ID of the PayPal payment?

Brad Goetsch
DigitalOcean Support Team | e: [email protected] | t: @bradgoetsch

Posted on 02/28/14 at 21:54
Gravatar Brad
Hello, any suggestion? After 4 hours, I still could not be able to create droplet!

Posted on 02/28/14 at 17:42
Gravatar Matter
I have no idea about what happened? Below is the transaction details, can you have a check?

Date Type Status Details Amount
2014-Feb-28 Add funds from UnionPay card CompletedThe fund transfer from your funding source to your PayPal account is completed.The fund transfer from your funding source to your PayPal account is completed. Details $5.00 USD

Business Name:
Digital Ocean, Inc. (The recipient of this payment is Verified)
Email:
[email protected]
Total amount:
-$5.00 USD
Fee amount:
$0.00 USD
Net amount:
-$5.00 USD

Item amount:
$5.00 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1

Item Title:
n/a
Make a One-Time Payment: Pay5
Date:
2014-Feb-28
Time:
21:12:05 GMT+08:00
Status:
Completed

Shipping Address:
No Address Provided

Business Contact Information

Customer Service URL: http://www.digitalocean.com
Customer Service Email:
[email protected]
Customer Service Phone:
646-397-8051

Funding Type:
UnionPay Debit Card
Funding Source:
$5.00 USD - 中国农业银行 x-4915

Description:
Digital Ocean, Inc.

Posted on 02/28/14 at 15:06
Gravatar Matter
Hello,

I am not showing any paypal payments on this account. Did you make your payment via the link in the billing section of the control panel?

Thanks
Ryan

Posted on 02/28/14 at 13:46
Gravatar Ryan Quinn
I tried to create a droplets. But the system asked me to give the payment method, that is fine. I chose Paypal and paid $5 to DO. I logged into the system again, it still prompted to give the payment method. What happened? I checked my Paypal and the $5 is paid properly.

Posted on 02/28/14 at 13:27
Gravatar Matter

12

mengjue

OP

2014-03-02 17:17:40 +08:00

@aec4d 请问你用的啥银行的银联借记卡？