岗位 1：Senior/ Application Support Engineer

Identify, investigate and resolve technical issues of Ascentis application products to teams within the organization and to external clients
Responsible for the investigation, workaround resolution, root cause analysis, major incident management
Manage ticketed query system (JIRA) and ensure comprehensive database of queries and resolutions is kept up to date
Provide a high level of service to our customers and adhere to our strict SLAs for response and restoration times

Proficient with ASP.NET, VB.NET, TSQL, MS SQL Server, .NET Framework, JQuery, Javascript, CSS, Web Services, XML
Experience in .NET development and web application development preferred
Relevant SQL database experience (Prefer MSSQL)
Critical thinking and excellent problem solving skills with a strong sense of customer commitment
Excellent verbal and written communication skills
Highly motivated with the ability to work independently and in a team environment

Experience in Continuous Integration Setup and Automation, i.e. build servers
Knowledge in networking, security, access controls. (TCP/IP, HTTP, Load Balancers, Firewall & Proxies, Active Directory, LDAP)
Understand support framework like ITIL, ITSM

岗位 2：Assistant Project Manager / Project Executive

Work with the discipline leads to ensure projects are completed within budget, timeline and scope
Understand and control project scope, apply change management processes as required
Collaborate with discipline and project leads to scope and cost for change requests
Monitor and report/ communicate project health
Organize and facilitate project team meetings both internal and client
Produce and communicate weekly action plans
Collect, organize and communicate project meeting notes and weekly status reports
Identify, maintain and mitigate project risks
Oversee successful and timely completion of project milestones/ deliverables
Good attitude, organized and independent worker with strong desire to learn

Degree or Qualification in Project Management or equivalent
At least 3 years of IT project management experience working on creative, development solutions for CRM implementation, eCommerce, CMS and mobile apps
Have experience with implementation of CRM solutions and integration with other systems such as POS
Proven organizational and planning skills and must be detail oriented
Excellent verbal and written communication skills
Strong desire to learn project management discipline and the emerging web industry
Independent individual as well as a team member and lead who can lead the resources to timely completion of projects
Conduct training to the client
Familiarity with User Experience (UX wireframe)